Refund Policy
Legal
Refund Policy
Last updated: May 2026
🌿 We want you to be completely happy with your Creative Essence purchase. If something is wrong, please reach out — we will always do our best to make it right.
1. Digital Products — General Policy
All products sold by Creative Essence are instant digital downloads (PDF files). Because files are delivered electronically and access is granted immediately upon payment, we are generally unable to offer refunds once a download has been initiated or files accessed.
This policy is consistent with standard practice for digital goods and is compliant with consumer protection regulations for electronic content.
2. When We Do Issue Refunds
We will gladly issue a full refund in the following situations:
- File not delivered: You did not receive a download link and cannot access your files within 24 hours of purchase.
- Corrupted or unreadable file: The file you received is damaged or cannot be opened despite trying standard PDF readers.
- Product significantly different from description: The downloaded content is materially different from what was described on the product page.
- Duplicate purchase: You accidentally purchased the same product twice.
3. How to Request a Refund
To request a refund, please contact us within 7 days of purchase:
- Email: creative.essence.global@gmail.com
- Subject line: Refund Request – Order #[your order number]
- Include a brief description of the issue
We will respond within 1–2 business days. Approved refunds are processed within 5–10 business days depending on your payment method.
4. No Refunds For
- Change of mind after download
- Incompatibility due to not having a PDF reader (free readers are widely available)
- Requests made more than 7 days after purchase
- Products that have been fully downloaded and used
5. Technical Support First
Before requesting a refund for a technical issue, please contact us — most problems can be resolved quickly by resending the file, providing an alternative download method, or offering a replacement. We always prefer to find a solution that works for you.
6. Contact
Questions about this policy? We're happy to help: creative.essence.global@gmail.com — or use our Contact Form.