1. Digital Products — General Policy

All products sold by Creative Essence are instant digital downloads (PDF files). Because files are delivered electronically and access is granted immediately upon payment, we are generally unable to offer refunds once a download has been initiated or files accessed.

This policy is consistent with standard practice for digital goods and is compliant with consumer protection regulations for electronic content.

2. When We Do Issue Refunds

We will gladly issue a full refund in the following situations:

• File not delivered: You did not receive a download link and cannot access your files within 24 hours of purchase.
• Corrupted or unreadable file: The file you received is damaged or cannot be opened despite trying standard PDF readers.
• Product significantly different from description: The downloaded content is materially different from what was described on the product page.
• Duplicate purchase: You accidentally purchased the same product twice.

3. How to Request a Refund

To request a refund, please contact us within 7 days of purchase:

• Email: creative.essence.global@gmail.com
• Subject line: Refund Request – Order #[your order number]
• Include a brief description of the issue

We will respond within 1–2 business days. Approved refunds are processed within 5–10 business days depending on your payment method.

4. No Refunds For

• Change of mind after download
• Incompatibility due to not having a PDF reader (free readers are widely available)
• Requests made more than 7 days after purchase
• Products that have been fully downloaded and used

5. Technical Support First

Before requesting a refund for a technical issue, please contact us — most problems can be resolved quickly by resending the file, providing an alternative download method, or offering a replacement. We always prefer to find a solution that works for you.

6. Contact

Questions about this policy? We're happy to help: creative.essence.global@gmail.com — or use our Contact Form.